Partially Degraded Service

About This Site

Welcome to Aesthetic Record's page for real-time updates on how your system is functioning. This status report includes up-to-date information on scheduled maintenance, bugs or incidents including our third-party integrations.

As always, if you are experiencing technical issues not found in this report, please reach out to our Customer Support team via the Chat for assistance.

Web- Based Command Center Operational
90 days ago
100.0 % uptime
Today
iOS- Based Provider App Operational
90 days ago
99.97 % uptime
Today
Telehealth Degraded Performance
90 days ago
100.0 % uptime
Today
Point-of-Sale Operational
90 days ago
100.0 % uptime
Today
Appointments Operational
90 days ago
100.0 % uptime
Today
Online Booking Operational
90 days ago
100.0 % uptime
Today
Patient Portal Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
99.77 % uptime
Today
Business Insights Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 24, 2022
Resolved - Surescripts Actions: Surescripts immediately worked to implement a fix to restore impacted services. Surescripts continues to work to determine the root cause and fully resolve the issue.

Surescripts Network indicates that the services are back up and running. but use caution to ensure that all prescriptions are getting to pharmacy successfully.

We will continue to monitor the situation to make sure that the services have been fully restored.
Jan 24, 15:15 EST
Identified - We just heard from our eRX provider, and the entire pharmacy network that manages the US across all eRX vendors, SureScripts, is down. This means no eRX scripts can be sent across the country until it is back up. This is not an AR or ScriptSure outage, so we are waiting on the national pharmacy network to alert us that it's back online. We will update you as soon as we have more information.
Jan 24, 10:28 EST
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.